Albert Park & Fitzroy North (VIC)

We're searching for an experienced manager to help guide our team and advocate for the stores in Fitzroy North and Albert Park. If you or someone you know loves high quality natural products, has sustainable values and wants to be part of our local community we'd love to chat!

We're looking for a detail focused individual who can take charge, asking for help and feeding back information unprompted.

Part time or full time available, with a minimum of 20 hours per week. We need a leader who can jump in to fill any rostering gaps that may come up on weekends, but generally you'll be working during the week alone and with others.

 Prior experience in a hospitality role is preferred but not necessary for applicants with excellent organisational skills, and an enthusiasm for customer service.

This is a customer facing and team management role for someone who is passionate about our brand ethos. We value sustainability, ethically sourced ingredients, creating quality products and approachable service. To be successful in this role you will have exceptional organisational and leadership skills as well as a positive attitude when it comes to building team relationships. Best suited for someone who is solution focused rather than problem focused.

The role includes:

• Maintaining store organisation, cleaning and weekly stocktake so our shop keeps humming along.

• Training and trialling new staff as well as checking in where needed with our existing team with feedback, advice and information.

• Ensuring a high level of customer service and leading by example in building a rapport with our regular customers.

• Overseeing the quality control of our product including how we serve it.

• Finding staff to cover shifts or working them yourself if no one is available to jump in training.

• Creating systems & processes that help staff workflow

• Contributing to the innovation and direction of our product offerings and in-store experience

• Play an active role in developing a strong and friendly culture

• Staff discount on all of our products plus a free scoop at the end of your shift!

If you have previous experience working as a manager and any of the above resonates with you, send us an email with your CV, and a cover letter to Morgana via  info@billyvancreamy.com.au 

A successful applicant will want to get to know our regular customers, and have values aligned to our own: (Community, Sustainability, Quality and Enjoyment/fun).

You’ll be intuitive and understand how to put these values into every action you take. From minimising waste, to being generous with your personality and attention to customer needs right through to empowering the wider team to follow your lead.

Brunswick (VIC), Karrinyup (WA)

We would love to meet with an experienced pastry chef who has a passion high quality, natural ice cream.

Part-time initially, with the possibility of transitioning to full-time hours based on demonstrated experience. 

A minimum of 1 year experience in a commercial kitchen is required. Due to our current hiring needs, only applicants that meet this requirement will be considered. 

Wages and Salary will depend on each individual's skills, experience and qualifications. Part time hourly rate starting from Level 2 - Cook Grade 1 under the Restaurant Industry Award (MA000119) With opportunity for growth as you progress your skills and responsibility.

You'll thrive in BVC's kitchen if you:

• can stay in the role for 12 months or more
• have great taste in flavours and an ability to pick up any product issues 
• can make caramel, meringue and honeycomb with your eyes closed
• have good problem solving skills and can learn from your mistakes
• want to be part of a small and passionate team 
• are confident with ordering from our suppliers and can plan stock levels based on a weekly production schedule
• have an ability to communicate and resolve questions or issues in a way that enhances our team's social glue (we're a friendly kitchen, not a shouty one).
• have an ability to organise your time for maximum efficiency

We're looking for someone who embodies our values of sustainability, quality, community, and enjoyment and who can contribute positively to our team culture.

Our ideal candidate will embody our values (sustainability, quality, community, enjoyment/fun) and take every action through that lense.

Please include specific ways you’ll be able to embody our brand values on the job, or how they align to your own. Feel free to reach out if you have any questions or need further clarification before applying.

Application Requirements

If this sounds like you, we invite you to send a CV and role specific cover letter to Morgana at morgana@billyvancreamy.com.au detailing why you're the right fit for this role. We get a lot of applications for roles, what sets you apart from everyone else?

Feel free to reach out if you have any questions or need further clarification before applying.

We can't wait to meet you! 

Brunswick (VIC) and Karrinyup (WA) & Beyond!

Casual or Part time, with potential for increased hours over Summer.

A successful applicant will take pride in providing an excellent experience for all customers by doing everything in their power to represent our values (sustainability, quality, community, enjoyment/fun).

While your ability to engage with each customer is limited to a much shorter window than in the shop, you’re still repping the brand and in many cases are the first point of experience for future customers.  

This means bringing knowledge of what makes our product special, providing detailed advice on flavours, dietary questions and being generally kind and friendly to all customers.

When done right, our shops see increased visitors that are coming back to engage with us after having enjoyed themselves at a festival or public event due to your excellent customer service!

Each day is different in event life at BVC. Work at festivals, weddings, markets and everything in between.

• Play an active role in providing people from all walks of life a product made with much care and the best ingredients going around
• You need to be able to have a current driver's license and help with set up, service and pack down of events,
• Summer weekend availability is a must!
• Ability to troubleshoot on the job
• Attention to detail in order to keep the event setup looking tidy and clean.
• Staff discount on all of our products plus a free scoop at the end of your shift!

If any of the above resonates with you, send us an email with your CV, and a cover letter to info@billyvancreamy.com.au 

Hot tip: If your CV or cover letter uses big broad words like Passionate, Dedicated or Hardworking, we'd love to know more, otherwise they're just words and we don't know how they relate to your skillset!

Please also get in touch if you need any further info before applying